Terms & Conditions

Everything recorded in a Property Performance report is an observation and a recommendation. It is guidance for managing your property, not a certification, guarantee, survey or specialist assessment.

Where a report highlights a concern, the appropriate qualified contractor or specialist should investigate and advise before any works, expenditure or safety, legal, purchase or investment decisions are made.

Property Performance North East is an independent property reporting specialist working with landlords and letting agents across the North East. We are not an estate agent, letting agent, contractor, surveyor or legal adviser.

Property Performance provides visual, non-invasive property inspection and reporting services. The precise scope is limited to the service description confirmed when the booking is made.

An inspection records reasonably observable conditions within areas that are safely and reasonably accessible at the time of the appointment. We do not move furniture, lift flooring, open building fabric, dismantle equipment or inspect concealed or inaccessible areas.

Unless expressly included in writing, our services do not constitute a building survey, structural survey, property valuation, inventory valuation, legal compliance audit or specialist assessment of structural movement, electrics, gas, fire safety, asbestos, damp, mould, pests, drainage, roofing or other technical systems.

Reports reflect the property's apparent condition at the date and time of inspection. Concealed, intermittent, developing or subsequently occurring defects may not be identified. The absence of a recorded defect does not guarantee that no defect exists.

Observations and recommendations are provided for general property-management purposes. Appropriate qualified contractors or specialists should investigate suspected defects and provide advice before the client undertakes works, incurs expenditure or makes safety, legal, purchase or investment decisions.

The client must provide safe and lawful access and disclose relevant known defects, hazards and access restrictions. We may refuse to inspect any area we reasonably consider unsafe or inaccessible.

Reports are prepared exclusively for the named client, property and stated purpose. No third party may rely upon a report without our prior written consent.

Property Performance will perform its services with reasonable care and skill. Subject to applicable law, we will not be responsible for losses caused by inaccurate information supplied by the client or a third party, inaccessible or concealed conditions, events occurring after the inspection, or use of a report outside its stated purpose.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Nothing affects a consumer's statutory rights.

Fixed-price services are paid at the time of booking through Stripe. Selecting a preferred date and time places a short hold on that slot; the appointment is confirmed in writing once payment completes.

Variable-price work is quoted in writing before any payment is taken. Card details are handled entirely by Stripe and are never stored on this website.

Property Performance Membership is billed monthly per property and continues until cancelled. Membership includes quarterly Property Inspections, an annual Legionella risk assessment and member rates on selected services. Cancellation is by email to info@propertyperformancenortheast.co.uk and takes effect at the end of the current billing period.

Appointments may be rescheduled or cancelled in line with our Cancellation Policy. Where we cannot gain safe or lawful access at the agreed time, the appointment may be treated as attended and a further visit charged.

Before any payment is taken we ask you to confirm that you have read and agree to these terms, the cancellation policy and the service limitations above. The version of the terms accepted (currently 2026-08-20.v1) is recorded with the date and time of your acceptance against your booking or membership.

Questions about these terms can be sent to info@propertyperformancenortheast.co.uk or 07415 239122.